Description

This application was built to be easily extendable for use with various companies. The call center application allows the helpdesk staff to record customer issues for their (the helpdesk's) client companies. It functions as a secure, two-way communication tool that provides access to helpdesk technicians and technicians from the client side. The helpdesk staff submit the information extracted from a customer call and have the ability to search, update, view follow-ups, and print reports.

The client can view calls that have been submitted and easily distinguish those that need additional attention from those that the helpdesk has resolved. They can also view all the details of each call including: Helpdesk technician name, customer name and contact information, the problem at hand, any additional comments made by the customer, the date and time the call took place, the duration of the call, etc. The client also has the capability to post solutions/follow-ups on specific calls to provide feedback to co-workers and the Helpdesk staff.

Completion Date

December 1st, 2003